Refund & Payment Policy

Published: 31.08.2025  |  Effective: 01.09.2025

1. General

All transactions are shown in the user dashboard. Legal details of the owner are provided upon request.

2. Top-ups

• Funds may be added via supported payment systems.
• Fees charged by payment providers are outside our control.

3. Refunds

• Refunds are possible only for unused funds on balance and if no Terms violations or AML restrictions apply.
• Submit requests to support@hzpaypro.com with account ID and transaction ID.
• Processing: up to 14 business days; crediting depends on the payment system/bank.
• Provider fees and our expenses are non-refundable unless required by law.

4. Chargebacks

If a chargeback is initiated, we may provide evidence of services to the payment provider, deduct related costs, and restrict the account until resolved.

5. Anti-Fraud

Suspicious transactions may be delayed pending verification. We may request documents to confirm user identity and source of funds.